VIP Manager - Italian

We are looking for an experienced VIP manager, for the Italian speaking market, who absolutely LOVES working within the iGaming industry, engaging with players, and who is extremely results-oriented.

Being a native Italian speakeris a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your communication skills must be top-notch.

Basic salary from €26-42K + comprehensive bonus scheme of up to €5K/month if you hit your KPIs! The role is office-bound in Limassol, Cyprus.

Role & Responsibilities

• Engage with VIP clients via chat, email and phone
• Develop and sustain solid relationships with VIP client
• Assess and resolve clients' issue
• Meet VIP players for streamed and live event
• Evaluate and provide feedback on various segments relating to KPI performanc
• Meet or exceed KPI target
• Take active part in developing and implementing VIP programs and initiatives

Required Skills & Experience

• Native in Italian
• Native / C2 level communication-skills in written Italian
• Fluent communication skills in English, both written and spoken
• 2+ years' proven track record of working with B2C VIP management within igaming / online casino operations
• Experience of working also with Sportsbook players would be an asset
• Previous experience of working with VIP players on the Italianmarket in igaming is a non-negotiable requirement and the basic salary will reflect experience

About this role

• Office-based in Limassol (no remote flexibility, only late shifts can be worked from home)
• Up to €42K gross starting salary
• Comprehensive bonus scheme of up to €5000/month !!!
• No night shifts
• Shifts are scheduled between 09:00 and 02:00
• Late shifts can be worked from home
• A range of benefits
• You can earn more than €100K in this job incl bonuses!!!

Apply with your detailed CV in English, per favore

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Department CRM and VIP Role VIP Account Manager Locations Limassol Yearly salary €26,400 - €42,000 Employment type Full-time