Service Desk Analyst with Italian

Start your IT career with us! Service Desk Analyst
With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about and everything related with it. Our Service Desk team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace # Italian#ServiceDesk #ITIL

Grow together
As a Service Desk Analyst at DHL IT Services, you will play a crucial role in connecting and supporting our business partners. We offer a dynamic and diverse work environment where you can grow and develop your skills. If you are passionate about technology and want to make a difference in the logistics industry, join our team and help share the technology backbone of the world's largest logistics company.

Ready to embark on the journey? Here's what we are looking for:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in a similar Service Desk or Help Desk role, handling IT support requests.
• Strong knowledge of ITIL best practices and incident management processes.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent communication and costumer skills in Italian and English
• Ability to work collaboratively in a global, multicultural environment.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP) or ITIL Foundation are plus.

An array of benefits for you:

• An extra week of holiday (25 days/year) and 6 Self-sickness days/year
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers

Great TeamHi, my name is Salvatore Rizzotti and I'm a team manager. I started my career at DHL IT Services back in 2022 when I took a role as Service Desk Analyst in the Italian and UK Service Desk team. In DHL I found out that if you want to grow, there is always a possibility, so finally in 2024 I was promoted to Team Leader position for France, Italy and UK Express. Together with the strong support of a multinational & diverse team, we are working on our common ambition. Looking forward to having you onboard!