Renewals Specialist Spanish & Italian

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

Ready to become a Wriker?

Step into the role of Renewals Manager at Wrike, dedicated to driving customer retention across Southern Europe and Latin America. Mastery of Spanish is essential, and proficiency in Italian or Portuguese is a significant advantage, enabling you to effectively cover and connect with our diverse client base in these regions. In collaboration with Sales and Customer Success, you'll strategize to enhance retention and align with Wrike's high standards. If you're passionate about customer engagement and skilled in negotiation, this role offers a dynamic platform to impact our global customer landscape.
More about Your team

The Wrike Renewals Manager is a high-impact position on a team that consistently delivers market leading retention rates. You'll collaborate with a diverse group dedicated to customer loyalty and securing Wrike's revenue across these regions. As a part of the Renewals team, you'll work closely with Sales and Customer Success. Together, we'll drive the continued success and growth of Wrike's international presence.
How we work

You will be responsible for owning and executing a portfolio of renewal contracts in an assigned book of business, focused on the closed loop process of subscription renewal. You will be tasked with minimizing churn, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. You will collaborate with the Customer Success, Sales, Legal, and Finance teams to deliver an optimal result. Additionally, Wrike will provide a comprehensive training program and buddy system, giving you the tools you need to be successful in your new role!
How You'll make an impact

• Quote renewal offers for Customers and ensure the CRM has accurate details and forecasts
• Work reactively on cancellation requests
• Work proactively to mitigate churn and close additional revenue
• Collaborate closely with Customer Success Managers
• Act as liaison between Finance, Sales and Customers
• Assist the Billing team with collections
• Uncover trends in subscription automation practices that can improve renewal workflow

You will achieve your best if you have

• Fluent in English and Spanish
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Ability to handle rejection
• Technologically inclined

You will stand out with

• Fluency in Italian or Portuguese
• Proven and effective negotiation skills
• A growth mindset and being team oriented
• Experience in a customer-facing position, preferably sales
• Aptitude for and interest in workflow processes and automation
• Ability to succeed in a high velocity environment
• Creativity and ability to think outside the box

Perks of working at Wrike

• 25 days of holidays
• Cafeteria (Benefit plus) 40,000 CZK annual budget
• Meal vouchers 4,000 CZK monthly
• Sick leave compensation
• Private healthcare membership (Canadian Medical)
• Pension plan
• Mobile tariffs
• Life Insurance plan
• "Lítačka" transportation annual coupon reimbursement
• Multisport card
• Parental leave

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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Who Is Wrike and Our Culture

We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

Smart: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

♥ Dedicated: We get up every day focused on helping our customers win. We're committed to helping our teammates win, too!

Approachable: We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It's our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.