Lodging Partner Associate (Italian & English Speaker)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Lodging Partner Associate (Italian & English Speaker)

Join our team as a Lodging Partner Associate, leveraging your fluency in Italian and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You'll be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation.

What You'll Do:
• Efficiently resolve customer inquiries through various channels (e.g., voice, chat, email), ensuring minimal customer effort.
• Utilize data analysis to address complex issues promptly and effectively.
• Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
• Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
• Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
• Manage multiple tasks with precision and meet deadlines consistently.
• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Who You Are:
• 6-12 months of proven customer service experience, ideally in a fast-paced environment.
• Fluent in both English and Italian with excellent verbal and written communication skills.
• Associate's degree or equivalent professional experience preferred.
• Proficient in customer care management software and Microsoft Office programs.
• Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
Why Join Us:
• Opportunity to grow within a global organization at the forefront of travel technology.
• Competitive compensation and comprehensive benefits package.
• Impactful work that directly contributes to enhancing customer experiences worldwide.
• Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...)
• Hybrid work
• International, multilingual environment
• Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities)

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.