Italian VIP Team Lead

At WeDoSupport, we don't just manage services - we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients' operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We'd love to have you with us.

As a VIP team leader, your role is to manage a team of VIP Account managers, ensure their daily tasks and responsibilities are carried out efficiently and completely on a daily basis. To manage the team towards reaching and surpassing their goals.

Lead by example by assisting in the development of the team processes and procedures. Focus on surpassing targets on a monthly basis through proactive and reactive actions to be taken by your team.

Main Duties and Responsibilities:

• Manage the overall running of the VIP team;
• Develop & implement strategic plans to ensure VIP Managers grow within their roles;
• Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams' strengths & addressing weaknesses;
• Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships;
• Manage and understand your team's markets and KPIs and take appropriate action to capitalise on opportunities and fill gaps;
• Improving upon current procedures and implementing new processes;
• Weekly reporting on team and market performance;
• Conducting regular 1 2 1's & Performance management;
• Any other tasks assigned by Head or Director of Department.

Job Requirement / Skills:

• Strong interpersonal skills;
• Fluent in both Italian and English;
• Gambling industry Knowledge and Experience is a must;
• Working knowledge of Microsoft office;
• Excellent organisational and time-management skills;
• Excellent understanding of VIP Player Management;
• Strong People management skills;
• Excellent oral and written communication skills;
• Scheduling and work planning;
• Presenting and report skills.

Education / Experience:

• Worked in a VIP team lead role for 2 years or more;
• Good understanding of client/customer and market requirements and dynamics;
• Strong leadership skills with ability to drive a VIP team;
• Ability to work under pressure;
• Understanding of numbers and targets;

What we offer:

• Competitive salary and attractive KPI scheme;
• Snacks in the Office;
• 24 days of vacation per year;
• Attractive office location and facilities;
• Medical insurance;
• Breakfasts and lunches in the office (partially paid by the Company);
• Languages classes (partially paid by the Company);
• Social Club of the Company.

Your potential + our support = success. Let's make it happen!