Italian Speaking VIP Manager

We are looking for an experienced VIP manager, for the Italian speaking market, who absolutely LOVES working within the iGaming industry, engaging with players, and who is extremely results-oriented.

Being a native Italian speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your communication skills must be top-notch.

Basic salary from €26-42K + comprehensive bonus scheme of up to €5K/month if you hit your KPIs! The role is office-bound in Limassol, Cyprus.

Role & Responsibilities

• Engage with VIP clients via chat, email and phone
• Develop and sustain solid relationships with VIP client
• Assess and resolve clients' issue
• Meet VIP players for streamed and live event
• Evaluate and provide feedback on various segments relating to KPI performanc
• Meet or exceed KPI target
• Take active part in developing and implementing VIP programs and initiatives

Required Skills & Experience

• Native in Italian
• Native / C2 level communication-skills in written Italian
• Fluent communication skills in English, both written and spoken
• 2+ years' proven track record of working with B2C VIP management within igaming / online casino operations
• Experience of working also with Sportsbook players would be an asset
• Previous experience of working with VIP players on the Italian market in igaming is a non-negotiable requirement and the basic salary will reflect experience

About this role

• Office-based in Limassol (no remote flexibility, only late shifts can be worked from home)
• Up to €42K gross starting salary
• Comprehensive bonus scheme of up to €5000/month !!!
• No night shifts
• Shifts are scheduled between 09:00 and 02:00
• Late shifts can be worked from home
• A range of benefits
• You can earn more than €100K in this job incl bonuses!!!

Apply with your detailed CV in English, per favore

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Department CRM and VIP Role VIP Account Manager Locations Limassol, Cyprus Yearly salary €26,400 - €42,000 Employment type Full-time