IT Support Specialist with Italian

Are you fluent in English and do you speak also Italian? Then we may be looking for you! Currently we are looking for one new colleague to our department of Customer Support - with an active knowledge of Italian. As our new colleague at Customer Support, you will be striving to assist users within the first contact with a strong focus on quality. At the beginning you will work during the standard working hours, soon you start in 2 shifts moduleincluding weekend shifts. Knowledge of technical environments like Microsoft 365, Entra ID, Active Directory would be a plus, but is not mandatory. Sounds like what you would like to do? We are looking forward to meeting you!

What will be your responsibilities?

• Being the single main point of contact for the Italian Support

• Providing technical support mainly to Italian customers in modern IT environment, but also to other international customers in English

• Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration. Most common issue are dysfunctional tills in the shops of our customers.

• At the beginning working at standard working hours (8:00 to 16:30), but soon you start in 2 shifts work schedule including morning, afternoon and weekend shifts (no night shifts)

What do you bring with you?

• Mandatory written and verbal communication skills on the minimum level B2 English + Italian, other additional languages are a plus

• Experience in Customer Service in general would be an advantage, but is not a must

• General knowledge and interest in Windows 7, 10, 11

• General knowledge of Office 365 (Outlook, Excel, Word), Active Directory, Microsoft 365, Entra ID is an advantage

• Willingness to learn about IT technologies

• Problem solving and troubleshooting skills

• Analytical skills to identify root cause of the issue

• Ready to take responsibility for critical tasks

• Ability to collaborate in virtual teams

Benefits

• Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.

• Flexible working hours.

• Hybrid working model.

• Monthly pension insurance contribution of 3% of gross pay.

• Meal vouchers fully covered by the employer (CZK 110 per voucher).

• Cafeteria flexible spending account with an annual contribution of CZK 18,000.

• Language lessons in Czech, Danish and English funded by the company.

• Company-provided Lenovo laptop and iPhone with unlimited data.

• Option to secure a Multisport card.

• Referral bonus for recommending a new colleague CZK 50,000.

• Annual flu vaccination for free.

• Company assistance with TAX authorities, when needed.

• Opportunities for professional and personal growth.

• Social events like company parties, regular company bars during the year.

• Weekly breakfast.

• A brand new office with a beautiful view, own terrace, delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone.

About itm8

We are itm8 - our customers' IT-mate.

1,700+ teammates across Denmark, Sweden, the Philippines, and the Czech Republic. With specialists in everything from IT security and ERP to AI and software development.

But what brings us together isn't just technology. It's PURPLE POWER - our way of working. Here, we help each other first, celebrate what works, and cut through the bullshit. We believe in ambition over the status quo. And that our differences make us stronger.

With us, it's not about being perfect. It's about taking responsibility, creating value, and growing - every day.
So ask yourself: What can you build today? Where can it take us tomorrow?

Sound like you? Then apply - and become our next team'm8'.

Department Managed Services Role Customer Care Locations itm8 Czech Republic Remote status Hybrid Fields of work IT Support