Customer Service Representative (Italian & English)

Description

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.

With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for Customer Service Representatives to join our team!

What will you be doing?

• Be an effective bridge between company and clients
• Provide first level support to the company's clients by live chat, e-mail and phone
• Receive requests for assistance and support and respond with the utmost professionalism possible according to the company's guidelines
• Keep the customer's interest alongside company's requirements in mind at all times
• Interact with clients through both written and verbal communication
• Keep vigilance regarding company's compliance with Cyprus and Global regulations
• Represent the company and product at the highest possible level and provide a "WOW" professional and service experience

Requirements

• This is a shift-based position -Ability to work shifts and weekends - 5 working days per week
• Must be already living in Cyprus -This is not a relocation position
• Italian at a high level (read, speech and written)
• English at a high level (read, speech and written)
• Basic understanding of the financial markets
• Experience working in Customer Service
• Service Oriented
• Phenomenal inter-personal skills
• High motivation to succeed and contribute