Customer Service Representative (Italian & English)

Description

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for Customer Service Representatives to join our team!

What will you be doing?

• Serve as an effective bridge between the company and its clients
• Provide first-level support to clients via live chat, email, and phone
• Handle requests for assistance with the utmost professionalism, in line with company guidelines
• Balance customer interests with company requirements at all times
• Communicate with clients clearly and effectively, both in writing and verbally
• Ensure compliance with Cyprus and global regulations
• Represent the company and its products at the highest level, delivering a truly exceptional "WOW" service experience

Requirements

• This is a shift-based position, requiring flexibility to work shifts and weekends (5 working days per week)
• Excellent command of Italian and English
• Basic understanding of financial markets
• Previous experience in customer service
• Service-oriented mindset with a focus on client satisfaction
• Excellent interpersonal skills
• Highly motivated to succeed and contribute to the team