Cipro, LimassolCipro, Limassol

AD Compliance Services Ltd

Data di pubblicazione 18.02.2024

Communication Monitoring Compliance Assistant (Italian, Portuguese, Japanese)

If you've been searching for an opportunity that will put you on the fast track to career success, you've just found it. A.D Compliance Services has an exciting, full-time on-site career opportunity for a Communication Monitoring Compliance Assistant (Italian, Portuguese, Japanese) at our headquarters in Limassol.

Main Duties and Responsibilities:

  • Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
  • Examine results of the calls by using scripts, product knowledge, sales and service ability;
  • Assist in the investigation of complaints;
  • Contribute to team effort by accomplishing related results as needed;
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
  • Provide feedback to the head of the department.

Candidate Profile:

  • University or College Degree in any field;
  • Fluency in English language;
  • Fluency in Italian, or Portuguese, or Japanese language;
  • Fluency in any combination of Italian and/or Portuguese and/or Japanese will be considered an advantage;
  • Great communication (oral and written) and interpersonal skills;
  • Paying attention to detail and following the policies and procedures as required for the role;
  • Ability to deliver solutions quickly with accuracy;
  • Ability to work efficiently within a team as well as independently;
  • Excellent report writing skills;
  • Ability to work at pace and well under pressure with limited supervision.

What we offer:

  • Attractive remuneration package;
  • Fully covered Private Medical Insurance;
  • Employee referral bonuses;
  • Anniversary Bonuses;
  • 21 days annual leave;
  • Paid sick leave;
  • Skills Training Budget;
  • Opportunity for career development;
  • Corporate Events;
  • Unlimited snacks, fruits and beverages;
  • Exclusive Discount Scheme;
  • Working mother schedule;
  • Short Fridays.

How you can apply:

Could you be the candidate that we're looking for? Apply now and become the next member of our amazing team! Send your CV to and become the next member of our amazing team.

Applications will be treated with strict confidence; only shortlisted candidates will be contacted.

We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.

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