Cipro, LimassolAD Compliance Services Ltd
Data di pubblicazione 18.02.2024
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Communication Monitoring Compliance Assistant (Italian, Portuguese, Japanese)
Main Duties and Responsibilities:
- Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
- Examine results of the calls by using scripts, product knowledge, sales and service ability;
- Assist in the investigation of complaints;
- Contribute to team effort by accomplishing related results as needed;
- Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
- Provide feedback to the head of the department.
Candidate Profile:
- University or College Degree in any field;
- Fluency in English language;
- Fluency in Italian, or Portuguese, or Japanese language;
- Fluency in any combination of Italian and/or Portuguese and/or Japanese will be considered an advantage;
- Great communication (oral and written) and interpersonal skills;
- Paying attention to detail and following the policies and procedures as required for the role;
- Ability to deliver solutions quickly with accuracy;
- Ability to work efficiently within a team as well as independently;
- Excellent report writing skills;
- Ability to work at pace and well under pressure with limited supervision.
What we offer:
- Attractive remuneration package;
- Fully covered Private Medical Insurance;
- Employee referral bonuses;
- Anniversary Bonuses;
- 21 days annual leave;
- Paid sick leave;
- Skills Training Budget;
- Opportunity for career development;
- Corporate Events;
- Unlimited snacks, fruits and beverages;
- Exclusive Discount Scheme;
- Working mother schedule;
- Short Fridays.
How you can apply:
Could you be the candidate that we're looking for? Apply now and become the next member of our amazing team! Send your CV to adcompliance.bamboohr.com/careers and become the next member of our amazing team.
Applications will be treated with strict confidence; only shortlisted candidates will be contacted.
We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.
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