Client Service Associate (Italian & English)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.

We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Milan, Italy! This role may be based in Milan or Limassol.

Key responsibilities:

• Support our clients at all levels
• Answer any questions about how the service works and resolve clients' issues promptly via live chat, emails, and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients' feedback and analyze how clients' experience can be improved
• Keep open communication between the departments to resolve any issues

Requirements:

• Proficiency in English and Italian - C1+ level
• Advanced interpersonal and communication skills
• Ability to listen to clients and your team's needs and find solutions
• Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)
• Excellent communication skills, both verbal and written

What we offer:

• Outstanding equipment
• Annual Performance Review Cycle
• Referral program
• Annual discretionary bonuses
• Remote weekend and night shifts
• Great friendly and professional working environment
• Challenging assignments in a local and international environment
• Workation - eligible after probationary. Work from abroad for up to 30 days a year, in 5-day increments
• Medical insurance

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.