Client Relationship Manager (Italian speaker)

About us

Are you looking for an exciting opportunity to join a fast-growing fintech company that is revolutionizing the payment industry? Do you want to work with cutting-edge technologies and a talented team of professionals? If yes, then Wallester AS might be the perfect place for you! Wallester AS is an Estonian licensed payment service provider that develops financial digital technology and issues VISA cards. Since 2018, we have been an official Visa partner and Visa FinTech Fast Track Member issuing physical and virtual cards of any type: debit cards, credit cards, prepaid cards, and cards for business. Our distinctive advantage is a unique REST API created by our in-house development team. Easily integrated with any platform, it allows you to launch your card program in no time! We are looking for passionate and driven individuals who share our vision of creating truly high-quality and profitable products for our clients.

About the role:

We are seeking a proactive Client Relationships Manager to join our team. You will be responsible for managing client accounts, driving client satisfaction, and fostering long-lasting business relationships. This role involves overseeing the entire client lifecycle, from onboarding to retention, and ensuring the timely delivery of tailored solutions that align with our customers' needs. As the key point of contact, you will play a pivotal role in business growth by maintaining existing relationships and identifying new opportunities.

Responsibilities:

• Configure business cases and confirm integration flow
• Collect and prepare KYC/AML documents for Compliance review
• Negotiate contracts and close agreements
• Ensure the timely and successful delivery of our solutions according to customer needs
• Build and maintain strong, long-lasting business partners relationships
• Serve as the lead point of contact for all client account management matters
• Prepare weekly/monthly/quarterly reports for internal stakeholders
• Continuously build your client portfolio
• Reach out to existing clients on a monthly/quarterly basis, for retention and potential upsell purposes
• Proactively expand business with existing clients and/or identify areas of improvement
• Assist with challenging client requests or issue delegations/escalations as needed
• Collaborating with internal departments to facilitate client need fulfilment
• Operate independently on a day-to-day basis

Requirements:

• BS degree in business administration or related field
• Successful previous experience in client account or relationship management
• High emotional intelligence
• Independent thinking and self-starting
• Very good communication skills
• Ability to communicate at all company levels (from technical personnel to management)
• Formal presentation and negotiation skills
• Great organizational skills
• Strong decision-making skills
• Fluency in English, Italian / Spanish (mandatory - both written and spoken), knowledge of other languages is plus
• Superior analytical skills

Benefits:

• Competitive salary
• Career opportunities
• Supportive and caring Leadership
• A modern office in the center of Valbonne
• A chance to work as part of a highly motivated and talented team
• Referral program
• Team building and Company Events
• Free parking