Account Manager - Italian/Dutch/Polish

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we're digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You'll find our 550+ team currently across 11 locations and 9 time zones.

The Role

Account Managers serve as initial points of contact for prospective clients of Pepperstone.

Their primary objectives encompass converting leads into verified accounts, facilitating the funding of those accounts, and initiating trading activities.

Upon commencement of trading, they are responsible for effectively managing the client's ongoing relationship, either for an initial period or, in the case of Premium Clients, over a longer term.

As our Account Manager, your key responsibilities will include:

• Effectively manage leads
• Convert leads to traded clients
• Assist clients with funding
• Assist clients with their trade related queries
• Effectively manage relationships with existing clients
• Assist your colleagues in a team basis anyway necessary
• Always adhere to compliance requirements
• Collaborate with other key internal departments, particularly operations and support
• Suggest innovation and improvement to the customer experience where necessary

About you

• Fluent in English and at least one other language (Dutch or Italian or Polish highly regarded)
• Exceptional customer service & sales skills
• Exceptional written and verbal communication skills (including negotiation processes)
• Understanding of financial markets is preferred
• Proficient numerical ability; be comfortable working with numbers
• Strong ability to work as part of a team
• Desire and passion for continuous learning, improvement, and innovation
• Ability to live the Pepperstone values
• Bachelor's degree in finance, economics or similar would be highly desired
• Background working in sales would be highly regarded
• Experience with trading or learning trading strategies would be highly desired
• Experience with MT4, MT5, cTrader and Trading View software will be highly desired

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• 10 days of Company paid sick leave annually
• 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
• 3 paid volunteering days per year & Workplace Giving Program
• Comprehensive medical insurance with coverage for your healthcare needs
• Pension fund
• Employee referral bonuses for referring top talent to the company
• Ongoing personal development & learning opportunities
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Genuinely collaborative and friendly culture
• Employee Assistance Program & Wellbeing Initiatives
• Convenient and cozy office located near the Limassol Municipal Garden

More about Pepperstone

We're a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it's important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members' experiences and will never pay to remove a negative review.

Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

"We are a 2025 Circle Back Initiative Employer - we respond to every applicant".

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid