VIP manager - Italian, online casino

A brilliant opportunity for a driven VIP account manager who loves engaging with players and is extremely results oriented. Being a native Italian speaker is a requirement for this role, and you must have at least 2 years' experience within igaming, of which one year must be within VIP Management.

Basic salary from 2000-5900 net monthly depending on seniority.

Up to 5000 BGN monthly KPI related bonus

Role & Responsibilities

• Engage with VIP clients via chat, email and phone
• Identify potential VIP clients
• Develop and sustain solid relationships with VIP clients
• Assess and resolve clients' issues
• Meet VIP players for streamed and live events
• Evaluate and provide feedback on various segments relating to KPI performance
• Meet or exceed KPI targets
• Take active part in developing and implementing VIP programs and initiatives

Required Skills & Experience

• Native-speaker in Italian, both written and spoken
• Fluent communication skills in English, both written and spoken
• A minimum of 2 years experience of working within igaming, of which 1 year or more in VIP management
• 1+ year experience of working with VIP players active on the Italian market

About this role

• Office-based in Sofia, Bulgaria (no remote flexibility)
• Shifts are worked between the hours of 09:00-02:00 (no night shifts)
• Late shifts can be worked from home
• 2000-5900 net monthly salary (BGN)
• Comprehensive KPI-related bonus scheme of up to 5000 BGN monthly
• This role is NOT available on a remote or hybrid-remote basis but is FULLY office-based apart from late shifts

Apply with your detailed CV in English, per favore :-)

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Department CRM and VIP Role VIP Account Manager Locations Sofia Monthly salary BGN2,000 - BGN5,900 Employment type Full-time