VIP Buyer Support Agent - Italian Market

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

This is an exciting opportunity to work with a new team. This team has dual responsibility and will be responsible to de-escalate customer queries transferred from our outsource team and take care of our most valuable buyers.

You will be responsible for solving our customers' queries across all aspects of the eBay platform.

Contacts include mainly inbound phone calls, outbound phone calls and email.

• Basic Salary of €36,400
• Quarterly Bonus Plan
• 5% Language Differential Bonus
• 25 days Holidays
• Educational Assistance
• Healthcare Plan
• Life Assurance
• Pension Plan
• 3 Months Paid Parental Leave
• Sabbatical every 5 years

Visit to view all the benefits : eBay Benefits

What you will accomplish:

• Act as a customer advocate, educating and assisting members with eBay navigation.
• Deliver excellent customer service in a fast-paced environment.
• Make decisions balancing customer and company interests.
• De-escalate calls and deliver difficult messages positively.
• Maintain high performance metrics focused on Customer Experience.
• Support new program initiatives, providing insights and delivering campaigns to enhance buyer loyalty.

What you will bring:

• Fluent in Italian and English, with excellent verbal and written skills.
• Organized and efficient in a fast-paced environment, with strong multitasking ability.
• Over 1 year of call center experience.
• Resident and eligible to work full-time in Ireland.
• Passionate about customer experience and skilled in relationship building.
• Tech-savvy, adaptable, and interested in e-commerce, with an understanding of eBay.

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#LI-AV1
#JobsIE

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