Underwriting Operations Technician - Offline (Italian Speaker)

Job Description

The Role

The Underwriting Operations Technician - Offline is responsible for upholding the highest standards of quality, service delivery, and accuracy within the operations function. This involves meticulously reviewing instructions received from Underwriters and Brokers, accurately entering premium bookings, and preparing policy documentation. Key responsibilities include conducting quality checks on the entire booking and policy issuance process to ensure effective and efficient delivery of the desired outcomes. Additionally, the Technician will collaborate closely with the Underwriting team, providing support to facilitate an optimal registration process for Brokers and clients. A flexible approach is essential to successfully deliver high-quality services and support outsourced activities.

Key Responsibilities

• To book premiums for all lines of business onto business systems within agreed Service Level Agreement (SLAs).
• To prepare required policy documentation within agreed SLAs and quality standards and in line with Underwriter requirements.
• Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
• Production of system over limit reports and daily SOX reporting for Team Manager sign off.
• To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement
• To undertake processing and control of broker Closings and other Underwriting Support activities.
• To have an in-depth understanding of processes and to adopt an ethos of continuous improvement, error proofing and simplifying, clarifying and eradicating any "non-value" process steps.
• Proactively gain and develop knowledge of all Property & casualty (P&C) lines of business to facilitate accurate processing for both retained and outsourced work elements
• To assist Credit Control with the management of credit referrals within agreed limits of authority. To support Credit Control to ensure that the bookings are amended accordingly with appropriate back up as required.

What we offer in return:

• 30 days of vacation a year
• Working from home option
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Gympass discount
• Stock purchase option
• Pension plan
• Employee asisstant program
• Comprehensive Learning&Development support

Flexible Working
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Qualifications

• Italian (native or bilingual), Spanish (High), English (High) is a must.
• Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting, etc, all functions related with the policy cycle Specific language capability as required above.
• Previous Commercial Insurance experience is preferred.