Egitto, CairoVodafone
Data di pubblicazione 25.08.2024
L’offerta di lavoro è scaduta!
Più posti di lavoro in Egitto
EgittoFirist Commis - Hot section or Italian section
- Egitto
Firist Commis - Hot section or Italian section
TES Incident Management Engineer(Italian Speaker)_VOIS
Ascertain sustainable solutions within the framework of Incident management process. Also, the analysis and evaluation of events in the context of incidents with a high failure penetration range, with the objective of sustaining service availability.
Key accountabilities and decision ownership :
-
- Perform fault troubleshooting, identification and resolution for Vodafone Italy Enterprise Customers targeting (FCR) First call resolution.
- Solve the Incident within the comply SLA and meet the agreed KPI.
- Deal with different Internal Competence Teams, Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA.
- Work on Shift basis 24*7 including weekends and public holidays on rotational basis.
- Escalations analysis and follow up
- TIM & System daily, monthly and weekly calls
- NPS Analysis
Core competencies, knowledge, and experience:
- 1-3 years of experience in Troubleshooting and Network Operations in IP Complex Solutions
- Basic IP and Voice knowledge/ Experience in the area of Routing, Switching and IP services (DNS, DHCP, etc.)
- Excellent knowledge of Vodafone Italy fixed mobile and convergence products and the Vodafone portfolio tool is desirable.
- Excellent Customer Orientation and high communication Skills
- Fluent in Italian (Written and Spoken)- Minimum C1 Level
- Experience in Assurance/Operations teams.
- CCNA Certificate.
- Good Analytical Skills
#_VOIS #WeMoveTheWorld #MoveWithUs
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
Incontrate il nuovo Workwide - Un'esperienza digitale per la vostra carriera all'estero.
Siamo felici di annunciare che, dopo mesi di duro lavoro e preparazione, Workwide è ora ancora migliore!
8 consigli per superare la nostalgia di casa quando ti trasferisci all'estero
La nostalgia di casa è un sentimento di stress o ansia causato dalla separazione dalle persone e dai luoghi a noi familiari. Quando decidi di trasferirti...
10 favolosi consigli per farti degli amici all'estero se sei introverso
Sentirsi soli dopo un trasferimento all'estero? Ecco 10 consigli pratici per fare amicizia e superare la timidezza!
