Technical Support Specialist (with Italian)

Job Description

We are looking for a highly skilled and bilingual Technical Support Specialist (Italian-speaking) to join our dynamic support team. In this role, you will be the go-to expert for delivering reliable, high-quality technical assistance to both internal and external customers. You will lead by example, ensuring timely issue resolution, clear communication, and a strong focus on customer satisfaction. Your ability to troubleshoot complex problems, collaborate across teams, and contribute to continuous improvement will be key to enhancing our support operations and overall customer experience.

JOB DUTIES:

• Provide expert-level technical support in both English and Italian, ensuring high-quality service across all customer interactions.
• Serve as a lead resource for resolving complex technical issues, including root cause analysis, troubleshooting, and issue replication.
• Investigate complex customer-reported problems, replicating issues where necessary to determine root causes.
• Monitor and manage the resolution lifecycle of support requests, maintaining accurate records and status updates
• Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their technical needs.
• Deliver technical training and guidance to both customers and internal teams to enhance product understanding and usage
• Participate in product and software testing to identify potential issues and contribute to quality assurance efforts.
• Create, maintain, and share technical knowledge through documentation, best practices, and collaborative learning initiatives.

YOU MUST HAVE:

• Fluency in both Italian and English, with the ability to communicate technical information clearly and effectively in both languages.
• Previous experience in a call center or technical support environment, preferably in a customer-facing role
• Excellent interpersonal and communication skills, with a customer-first mindset.
• High attention to detail and strong documentation skills.

WE VALUE:

• Prior experience in a technical support or customer service role within the industry.
• Interpersonal skills and the ability to communicate clearly and professionally, both verbally and in writing.
• A strong continuous improvement mindset with the ability to influence and lead positive change.
• Hands-on experience with Salesforce.com, SharePoint, or similar CRM and collaboration platforms.
• Proven expertise in Knowledge Management and Call Center Operations, including best practices and performance optimization.
• Solid administrative and organizational skills, with attention to detail and accuracy.
• Multilingual abilities are a plus-especially proficiency in Spanish, French, or other European languages.

WHAT IS IN FOR YOU:

• Annual holiday entitlement: 26 days.
• Meal tickets for each working day worked (30 Ron/voucher).
• Medical coverage to support your health and well-being.
• Other benefits in a total value of 250 RON/month, according to company internal regulations.

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About Us

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.