Technical Support Referent with Italian

Overview

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group's mission is to fast-track innovation through each step of the value chain.

With a worldwide presence in 30 countries, our global footprint includes excellence centers around the world, including Romania since 1994.

Responsibilities

• Analyzes received support requests and identifies appropriate solutions, based on available basic data and own technical skills.
• Escalates support requests that cannot be resolved at Level 1 to the higher technical level, according to established procedures.
• Ensures monitoring and management of support requests throughout their lifecycle, until their closure.
• Promptly informs the manager of any incident identified during the processing of requests.
• Takes over and manages support requests from colleagues in situations of absence, ensuring business continuity.
• Translates support requests or other documents, at the manager's request.
• Ensures compliance with internal procedures and work instructions in the processing of each task.
• Manages support requests considering the impact on warranty costs generated by operations and makes recommendations for part replacement, when necessary.
• Proposes the creation or updating of items and/or databases, to continuously improve the knowledge base.
• Applies and complies with the requirements of the client's quality management system.

Qualifications

• Technical university degree (preferably in automotive, mechanical or electrical/electronics)
• Fluent in Italian
• Intermediate-advanced English
• Passionate about the automotive industry

Benefits

• Benefit Platform
• Holiday Voucher
• Private medical insurance
• Performance bonus
• Easter and Christmas bonus
• Employee referral bonus
• Bookster subscription
• 7Card
• Work from home options depending on project#LI-MP1