job
Paesi Bassi, AmsterdamPaesi Bassi, Amsterdam

Tesla Motors

Data di pubblicazione 11.03.2024

Technical Support Engineer (Italian Speaker)

The Role
Are you interested in providing technical support for Tesla's Residential Energy Products Powerwall and Wall Connector? Do you have a background in Electrical and/or Mechanical Engineering? We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset. This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.

Responsibilities
  • Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
  • Remote troubleshooting and development of strategies for preventive maintenance
  • Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla's Residential Energy systems
  • Educate our business customers so they have optimal confidence in the operation of the system
  • Determine if technical solutions can be resolved remotely or if field service intervention is needed
  • Share customer concerns with Managers, Service Engineering or the Field Service team
  • Accurately record issues and data into the CRM database


Requirements
  • Electrical or Mechanical engineering background-related technical experience
  • Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
  • Excellent communication skills both in English and Italian
  • Experience with CRM systems and MS Office Suite

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