Technical Support Engineer - Italian Speaker

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What you'll do:
As a Technical Support Engineer your primary functions are to workout quotations of EVCI and Energy Storage offerings for the local sales organization and to deliver engineering solutions and technical support (pre-sales and/or after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc.

Your main duties:
You will be interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.

-Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors
-Assist internal and external customers with product selection and application assistance via email and phone
-Provide L1 technical support (hardware and/or software) related to EATON BG portfolio via phone/email/webchat etc
-Takes responsibility over the case until final resolution by resolving or escalating the case to L2/L3 or quality departments and keeping the clients informed about their case while keeping the SLA
- Initiates RMA process and product replacements/spare part orders together with the sales organizations and order management/logistic teams
-Provide support in testing for the development of engineering software and tools for design and quotations
-Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers

Qualifications:
-Engineering or equivalent Technical Degree (Electrical is an advantage)
-Proven experience in Electrical field/Industrial Engineering

Skills:
-Advanced understanding of electrical products and applications
-Analytical mindset, sales and business acumen
-Fluent in English and in Italian

What we offer:
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office 2 days per week.) are implemented across different EMEA locations which you can work from home two days per week
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

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