job
Paesi Bassi, AmsterdamPaesi Bassi, Amsterdam

Tesla Motors

Data di pubblicazione 05.07.2024

3 hanno inviato una candidatura

Technical Support Engineer (Italian Speaker)

Are you interested in providing technical support for Tesla's Residential Energy Products Powerwall and Wall Connector? Do you have a background in Electrical and/or Mechanical Engineering? We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset. This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.

Responsibilities
  • Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
  • Remote troubleshooting and development of strategies for preventive maintenance
  • Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla's Residential Energy systems
  • Educate our business customers so they have optimal confidence in the operation of the system
  • Determine if technical solutions can be resolved remotely or if field service intervention is needed
  • Share customer concerns with Managers, Service Engineering or the Field Service team
  • Accurately record issues and data into the CRM database


Requirements
  • Electrical or Mechanical engineering background-related technical experience
  • Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
  • Excellent communication skills both in English and Italian
  • Experience with CRM systems and MS Office Suite

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