Technical Support Engineer (Italian Speaker)

Are you interested in providing technical support for Tesla's Residential Energy Products Powerwall and Wall Connector? Do you have a background in Electrical and/or Mechanical Engineering? We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset. This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.

Responsibilities

• Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
• Remote troubleshooting and development of strategies for preventive maintenance
• Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla's Residential Energy systems
• Educate our business customers so they have optimal confidence in the operation of the system
• Determine if technical solutions can be resolved remotely or if field service intervention is needed
• Share customer concerns with Managers, Service Engineering or the Field Service team
• Accurately record issues and data into the CRM database

Requirements

• Electrical or Mechanical engineering background-related technical experience
• Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
• Excellent communication skills both in English and Italian
• Experience with CRM systems and MS Office Suite