Technical Support Analyst - English & Italian Speaking (f/m/d)

Purpose of Position

The Technical Support Executive, internally the Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process.

This is a fast-paced role where you will be liaising with both the client's marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for details are essential to become a successful candidate.

Key Tasks

Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support, which includes...

• Acting as the 'middle-person' when providing technical guidance to clients and their developers
• Debugging the client tracking tag implementations for errors and provide feedback on possible solutions
• Contributing to the monthly Integration Team targets, which are incentivised on over-performance
• Review fellow team members' work for the purpose of technical sign-off
• Identifying technical issues/bugs with the platform and escalating as appropriate
• Administration of a knowledge base used internally and externally
• Provide high level training to internal colleagues
• Testing of new developments and features

Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.

As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.

Skills & Expertise

• Fluent in English & Italian language skills essential (C1+)
• Possess strong communication (both verbal and written), and customer service skills, and exchange information with others clearly and concisely
• Ability to understand web languages such as basic HTML, SQL, ActionScript and JavaScript
• Strives to continually improve productivity and quality of work produced
• Self-motivated and a self-starter
• Understands the importance of processes and procedures and the application of these
• Ability to meet attendance standards and ability to establish and maintain effective working relationships with managers and employees, along with working with external suppliers
• Ability to work in a fast-paced and dynamic environment
• Ability to work harmoniously and effectively as part of a work team
• Knowledge on writing MySQL queries is highly desirable
• Experience of working in a customer service role

Our Offer

• Use our company training offers gain and improve your knowledge on a variety of topics
• You will work on 4 days per week; on the 5th day (to be agreed on with your manager) you can dedicate time to trainings or development, or finish up work if needed but without meetings, or simply take the day off for your own wellbeing, depending on the current team / business needs.
• Remote/hybrid working: In agreement with your manager, you can work from home or other location instead of at the office multiple days a week.
• Say thank you to colleagues by sending them a voucher through our peer-to-peer programme
• Enjoy our coffee machines with free drinks, including coffee, hot chocolate, tea, fresh fruit and snacks.
• Taking care of your mental wellbeing by offering access to various mental health initiatives

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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