Team Leader (Italian Speaking)

Team Leader - Ireland

The Team Leader will manage a team of Sales Representatives to drive sales performance. Working hours will vary depending on the account you will be managing. This is a remote working opportunity.

As part of the management team, the Team Leader will lead and motivate a team, responsible for managing sales through a number of channels including phone and email. They will be responsible for delivering on the sales team's revenue goals across both new and managed business. You will be responsible for hiring and motivating the team whilst helping define market and industry strategy. You will be expected to identify areas for industry growth, work with marketing on collateral needs.
In this role you will:

• Be responsible for managing the performance of the team ensuring each team member is maximising every opportunity to sell on calls.
• Manage Salesforce Hygiene and Dashboards
• Measure, monitor, and report on KPI's ensuring they are met on an on-going basis.
• Provide hands on coaching and development to sales team members.
• Develop the team through our succession planning strategy.
• Continuously review opportunities to streamline processes and develop industry initiatives to drive new sales and grow existing business.
• Work with the QA function to ensure adherence to the Quality Management System.
• Play a role in driving strategic initiatives that improve results across the broader sales team.
• Ensure training policy, procedures and activities support successful ISO audits.
• Manage end to end team revenue pipeline (new business and existing business).
• Provide hands on coaching to sales team members.
• Work with Capacity Planning and Group Leader to deliver weekly hours targets.
• Support the team with system and campaign related issues.

We are looking for someone who has:

• People management experience (an advantage)
• Proficiency in G-Suite applications
• Track record of success in sales (top performance in terms of peer group + industry).
• Demonstrated ability to coach, mentor, and develop teammates.
• Excellent communication and presentation skills.

Why join our ResultsCX team:

• Salary: €33,000 plus monthly bonus base on achieving KPI's
• Exciting time of growth - real progression opportunities.
• Pension Plan.
• Health Care Subsidy.
• Free parking
• Social Club

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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