Support Team Lead-(Italian Speaking)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe's fastest-growing tech companies sound like your next adventure?

We're looking for a Support Team Lead to join our Support team in Romania, working fully remotely!

With our excellent customer service, the Support team is the glue that holds the marketplace together. We make sure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you'll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user's face.

Join one of Europe's fastest-growing tech companies and lead a high-impact support team in Romania. You'll combine leadership, problem-solving, and innovation to help us deliver an exceptional experience for our customers, partners, and couriers every day.

At Wolt, we move fast, stay humble, and always put people first. ♥
What you'll be doing

• Leading by example: You'll show what being customer-obsessed really means. At Wolt, every interaction is more than solving a problem - it's a chance to make someone's day.
• Diving into data: You'll analyze trends, find improvement opportunities, and translate insights into concrete actions. Get ready to flex those spreadsheet muscles!
• Hiring, mentoring, and managing: You'll bring in amazing people with the right attitude, help them grow through feedback and encouragement, and keep your team motivated and on track with our service goals.
• Collaborating across teams: You'll work closely with other teams and our local markets to make sure everything runs smoothly.
• Making things smarter: From using AI tools to simplify reporting and identify automation opportunities, to helping your team adopt new technologies - you'll help us keep improving the way we work.

Our humble expectations

• Proven leadership experience in customer support or customer experience, phone and chat
• Strong analytical skills - you enjoy working with data and turning insights into action
• Fluent in Italian (C1), English (B2), and Romanian
• A true people person who loves motivating and empowering others
• Tech-savvy and eager to learn (and teach!) new tools and systems
• A can-do attitude and positive energy - you enjoy a fast-paced, ever-changing environment and aren't afraid to roll up your sleeves
• Comfortable making decisions and managing performance to keep SLAs, CSAT, and quality on target

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.