Support Operation Officer - Portuguese & Italian speaker (f/m/d)

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform!

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users , Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750 experts and bold international projects, then you're in the right place!

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams♥, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

As part of our international expansion, we're looking for a dynamic and motivated Support Operations Officer to join our Lisbon-based team. You'll be at the heart of our operational excellence, supporting partners and driving performance across our network of rental agencies.Your next missions :

Reporting to the Head of Central Ops VaaS, you will act as the main point of contact for our local partners and ensure the optimal use of our mobility solutions. This is a hybrid role combining operational support, partner training, and performance optimization.

More specifically, you will be responsible for :

Operational Support:

• Manage daily operations and provide robust support to various business units.
• Monitor and report on operational performance, ensuring KPIs are met and, where necessary, exceeded
• Identify bottlenecks and propose improvements to streamline workflows.
• Coordinate with cross-functional teams to implement process enhancements and best practices.

Process Optimization:

• Identify bottlenecks and propose improvements to streamline workflows.
• Coordinate with cross-functional teams to implement process enhancements and best practices.

Stakeholder Communication:

• Act as the primary point of contact for internal and external stakeholders, ensuring clear, timely, and professional communication.
• Manage escalations effectively and facilitate resolutions.

Administrative and Analytical Tasks:

• Prepare detailed operational reports and maintain accurate documentation.
• Utilize data to analyze performance trends and support decision-making processes.

Continuous Improvement:

• Support projects aimed at increasing operational efficiency and improving customer satisfaction.
• Engage in regular review sessions to assess processes and recommend adjustments.

Expected skills

• Bachelor's or Master's degree in Business, Operations, or a related field
• Fluent in Portuguese, Italian and English (written and spoken)

• Customer- and quality-oriented mindset
• Passionate about innovation, optimization, and automation
• Strong interpersonal skills - you love building long-lasting relationships
• A team player who enjoys sharing knowledge and empowering others
• Experience in a B2B or B2C environment is a plus

What we offer:
Working at Free2move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:

• A start-up spirit supported by a large Group
• The opportunity to revolutionize the uses of mobility with us!
• A neat integration to start well
• Lots of possibilities for development
• Collaboration with multidisciplinary and international teams
• International projects to perfect your background!
• An attractive salary
• An access to our E-Learning platform : for the development of languages and other skills
• No-meetings days to boost your efficiency!
• Table football battles to relax

...This list is not exhaustive...
Job type:- Permanent contract within our office in Lisbon
- To be filled asap

Department Operations Locations Lisbon Remote status Hybrid Employment type Full-time