Support O2C with Italian (They/She/He) - HQ

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.

We operate in more than 1500 cities across 25 countries.

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts...

YOUR MISSION

We are looking for a world class and experienced customer service and billing professional to join the Order to Cash team within our Global Finance Operations Department in our HQ. As a Customer Service and Billing Assistant, you will have full responsibility for the complete billing cycle for designated portfolios of accounts.

THE JOURNEY

• Generate invoices and payments accurately in a timely manner.
• Process credit and debit adjustments, as necessary.
• Update and maintain billing records and master data when applicable.
• Ensure quality of accounting data by monitoring and implementing control checks.
• Collaborate closely and proactively with other departments & local teams; Resolve all billing and payment related inquiries within established SLAs.
• Maintain and update billing documentation thoroughly and accurately, in accordance with department guidelines.
• Establish effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters; ensure adequate coverage when out of office.
• Assist with reconciliations & support month-end-closing.
• Assist in the identification of process improvements.
• Other duties as assigned.

WHAT YOU WILL BRING TO THE RIDE

• Minimum 2 years' experience in billings and/or Accounts Receivable
• Minimum 1 year experience in Customer Support
• Fluency in Italian and English (written and spoken) is required.
• Eye for detail and accuracy are imperative
• Highly organized and able to multiple tasks in a fast-paced environment
• Ability to work effectively under pressure and deadlines
• Ability to develop in a multicultural environment; a true team player
• Excellent organizational skills
• Analytical and problem-solving skills.
• Display initiative, proactive and adaptable
• Hands-on experience with a world-class ERP system-SAP experience is a plus
• Advanced Excel proficiency, SQL knowledge desirable

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!)
• Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
• Discounted gym memberships to keep you energized.
• The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
• Enhanced parental leave (*if applicable)
• Online therapy and wellbeing benefits

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!