Support Consultant, Tier 2 (Lab, Italian)

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.

About the role:

We're looking for a Customer Support Consultant to join our dynamic, multicultural team - someone who shares our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.

Areas of responsibility:

• Provide excellent, efficient technical support on 3Shape hardware (3D scanners) and software - via online sessions, phone, email, and occasional on-site events
• Manage support cases: gather all relevant information from customers according to company procedures, and record it in the company's CRM
• Collaborate with other departments and escalate customer feedback as needed

To succeed in this role, you should have:

• A customer-oriented approach
• Strong communication skills - the ability to ask the right questions and truly listen
• Strong verbal and written Italian (B2 level and higher)
• Upper-Intermediate English or higher (used for internal communication)
• Problem-solving and logical thinking skills
• A results-driven, stress-resistant mindset
• A genuine drive for self-development and continuous learning
• Analytical, multitasking, and empathetic skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

We will be glad to welcome you to our team!

For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/

You can contact our Talent Acquisition team via email: recruit-ua@3shape.com .

Department UA Customer Support & Onboarding Role Customer Support Consultant Locations UA - Kyiv Remote status Hybrid