Summer Job -1st Line Support Analyst with Italian & English

23rd July, 2024

We are currently seeking a new bilingual colleague to join our team as a 1st Line Support Analyst for a summer interim position.
This is a fantastic opportunity for someone fluent in both Italian and English to gain valuable experience in a dynamic work environment and a technical support role.

This is an on-site role in Bucharest and the working hours are from Monday to Friday, 10am to 7pm.

What will you do?

• Provide first-line technical support to end-users
• Troubleshoot hardware and software issues and escalate when necessary
• Assist with system configurations and installations
• Identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.

What will you bring to ESP?

• A passion for customer service with great interpersonal skills
• Basic knowledge of IT systems and applications. If you don't have it, we will teach you
• Proficient Italian and English language skills

What we offer?

• An opportunity to work in a dynamic learning environment
• Medical subscription
• Pizza Friday
• Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, Microsoft Office 365, ITIL, etc.

Who are we?
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.