Subscription Renewals Representative - Italian and Spanish

Location: Dublin, Ireland (Hybrid)

Position Summary:

The Subscriptions Renewals Organization plays a critical role in Bentley's overall sales strategy. Our mission is to deliver exceptional financial performance - driven by high subscription retention rates - through outstanding sales and service support for our resellers and user base. We achieve this through operational excellence, continuous innovation, and by fostering a culture where people can grow and succeed.

We are seeking a results-driven professional with a strong background in recurring revenue and operations to join Bentley as a Subscription Renewal Representative within our EMEA team. This is a key contributor role requiring fluency in English, Italian, and Spanish.

Responsibilities:

• Maximize revenue within your assigned market while ensuring strong account retention by managing a portfolio of subscription renewals.
• Achieve quarterly and annual targets for retention and product expansion.
• Collaborate with Legal and Finance teams on Spanish tender contracts.
• Manage the end-to-end tender process, ensuring timely preparation, review, and submission of required documentation.
• Maintain a solid understanding of Bentley's products across infrastructure sectors and server applications.
• Communicate and promote the value of Bentley SELECT and Open Access programs.
• Drive user retention by delivering and advocating subscription program services.
• Resolve subscription-related queries via phone, email, and other communication channels.
• Coordinate effectively across internal teams to fulfill subscription-related requests.
• Deliver a consistently high standard of customer service to your account base.
• Proactively engage with high-priority users to strengthen relationships and retention.
• Identify and share sales opportunities with the wider Bentley Sales team.
• Maintain accurate customer and contract records within the CRM system.
• Support additional operational and administrative activities as required.

Qualifications:

• Minimum of 2+ years' experience in Operations or Renewals within the IT industry.
• Fluency in English, Italian, and Spanish.
• Bachelor's degree in a related field or equivalent professional experience (preferred).
• Demonstrated success in meeting or exceeding revenue targets in subscription renewals or operations roles.
• Experience with Spanish tender contracts is advantageous.
• Results-oriented, self-motivated, and goal-driven, with a collaborative approach to delivering excellent customer service.
• Strong verbal and written communication skills.
• Ability to consult with customers and provide tailored, solution-oriented support.
• Solid understanding of sales operations processes, with experience using SAP or Workday (CRM and/or ERP).
• Experience in a Software-as-a-Service (SaaS) environment is a plus.

What We Offer:

• A great Team and culture - please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world's infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world.
• Discover our latest user success stories for an insight into our global impact.

About Bentley Systems:

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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