Solution Consultant (Italian-speaking)

Overview

About JAGGAER

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.
For more information, visit www.jaggaer.com

What We're Looking For
JAGGAER is looking for a Solution Consultant to support complex client implementation projects in Serbia. In this role, you will act as a business and functional advisor, translating client requirements into solution needs, configuring applications, managing project delivery activities, and supporting successful client outcomes across the implementation lifecycle.
You will collaborate with clients, suppliers, and internal teams across JAGGAER to resolve issues, manage risks, support project controls, and promote best practices in SaaS implementation and business process improvement.

Principal Responsibilities

• Serve as the business and functional advisor for large, complex, cross-product client projects, translating business requirements into solution needs and configuring applications to support agreed objectives.
• Build functional solutions within Statement of Work specifications, meeting agreed scope, time, and budget requirements.
• Develop and maintain project documentation with a high level of independence.
• Lead collaboration with internal teams to address and resolve client issues, and proactively communicate across departments to help prevent issues.
• Manage a portfolio of assigned implementation projects, including complex engagements.
• Identify, communicate, and manage project risks, including software issues, scope challenges, and project delays.
• Lead on-site and remote requirements-gathering sessions.
• Establish and maintain effective client relationships.
• Ensure a successful client transition from Implementation to Support.
• Deliver against project controls, including budget versus actual project hours, forecast accuracy, and revenue attainment.
• Communicate appropriate project information to clients and internal stakeholders, including senior stakeholders.
• Identify, communicate, and manage changes to project scope that affect resource, time, or financial commitments through the change order process.
• Provide work direction and mentoring to team members to support shared project goals.
• Make business process recommendations based on client requirements.
• Develop and advise on best practice recommendations for business process changes.
• Support adoption of best practices across the team.
• Manage additional assignments beyond client projects as business needs require.

Position Requirements

Must Have
• Bachelor's degree preferred, or equivalent practical experience.
• At least 4 years of business experience, including at least 3 years of application implementation or consulting services experience in a client-facing environment.
• Significant experience implementing Software-as-a-Service solutions or ERP systems with systems integration.
• Exposure to working with AI tools in a professional context.
• Strong project management, interpersonal, negotiation, communication, presentation, documentation, and problem-solving skills.
• Ability to learn quickly, make strong individual contributions, and manage multiple projects simultaneously in a team environment.
• Ability to act independently, take initiative, and drive tasks and issues to resolution.
• Experience facilitating discussions with senior client stakeholders.
• Strong written and verbal communication skills for client and supplier interaction by phone, remotely, and in person.
• Hands-on experience with project management methodologies.
• Sound judgment, critical thinking skills, and a professional communication style.
• Ability to manage work effectively in a changing environment.
• Strong written and verbal English and Italian language skills for client and internal communication.
• Ability to travel domestically and internationally approximately 20-30%, subject to business and project needs and applicable travel requirements.

Nice to Have
• At least 3 years of eProcurement, Supply Chain, or Contract Lifecycle Management software application experience.
• Waterfall project management experience.
• Experience with business automation and workflow process development.
• Experience developing, evaluating, and improving best practices.
• Additional language skills relevant to client or internal communication.

What We Offer
• A positive and fun work environment in a young and motivated team.
• Competitive salary and clear career development opportunities.
• Short communication channels and genuine room for creativity and initiative.
• An international, professional environment with exciting opportunities.
• An open-minded and dynamic corporate culture, training, and development.
• Private health insurance, FitPass, summer and winter parties, employee vouchers, New Year gifts, flexible working hours, and a wide range of work-life balance benefits.

Our Values
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency - Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.

Entrepreneurial Spirit - Own It, Drive It, Make It
A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth.

Accountability - Thumbs In, Not Fingers Out
We take responsibility for ourselves before pointing elsewhere.

Metrics-Driven Results - Outcomes Over Activities
Data and evidence guide our decisions, help us correct courses quickly, and ensure we're delivering real impact.

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