Software Renewals Specialist (Italian Speaking)

Job Description

We are looking for a motivated and customer-oriented Software Renewals Specialist with fluent Italian language skills to join our growing team. In this role, you will be responsible for managing software maintenance and subscription renewals across a portfolio of customers, ensuring high renewal rates and a seamless customer experience.

You will act as a trusted advisor, engaging with customers and partners throughout the renewal lifecycle, identifying risks and opportunities, and working closely with sales, account management, and operations teams to support business growth.

In This Role, Your Responsibilities Will Be:

• Manage end-to-end software maintenance and subscription renewal opportunities for assigned customer accounts.
• Proactively engage customers and channel partners to support timely and successful contract renewals.
• Build and maintain strong customer relationships through regular communication and consultative support.
• Prepare and deliver renewal quotations, pricing proposals, and related documentation.
• Monitor renewal pipelines and maintain accurate customer and opportunity records within CRM systems.
• Identify renewal risks and develop proactive retention strategies to maximize customer value and satisfaction.
• Collaborate with sales and account management teams to identify upsell and cross-sell opportunities.
• Support customers by responding to renewal-related inquiries and resolving issues efficiently.
• Ensure compliance with company policies, processes, contractual requirements, and quality standards.
• Meet or exceed renewal performance goals while maintaining a customer-first approach.
• Contribute ideas for process improvements that enhance operational efficiency and customer experience.

Who You Are:

You build partnerships and work collaboratively with others to meet shared objectives. You gain the confidence and trust of others through honesty, integrity, and authenticity. You anticipate and balance the needs of multiple stakeholders while focusing on delivering customer value. You actively learn through experimentation when tackling new challenges and use both successes and setbacks as opportunities for growth.

For This Role, You Will Need:

• Proficiency in Italian and English, both written and spoken.
• Strong communication, relationship-building, and customer engagement skills.
• Ability to manage multiple priorities while maintaining attention to detail and quality.
• Experience working with CRM systems and Microsoft Office applications.
• Strong organizational and time-management capabilities.
• A customer-focused mindset with proactive problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Commitment to delivering excellent customer experiences and achieving business objectives.

Preferred Qualifications That Set You Apart:

• Experience in the software, technology, IT services, or digital solutions industry.
• Familiarity with software subscription models, maintenance agreements, and recurring revenue business models.
• Experience supporting customers in an international or multicultural business environment.
• Knowledge of renewal management, customer success, account support, or contract administration processes.
• Experience identifying opportunities for account growth through customer engagement and relationship management.
• Understanding of sales processes and customer lifecycle management practices.

Our Culture and Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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