Social Media Community Specialist with Italian (salary grades 6-7)

MAKE HISTORY WITH US!

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

The role we're hiring for is to build a positive and consistent presence on social media by engaging and communicating with users who reach out to us on our social media channels.

JOIN US!

WHO ARE WE LOOKING FOR?

• A candidate with strong written communication skills in Italian and English
• Multilingual abilities are a plus
• Ability to stay calm and professional when handling difficult or sensitive interaction
• Familiarity with a social media management tool, ideally Sprinkl
• Experience in managing social media communities will be preferred
• Detail-oriented with a focus on accuracy
• Ability to coordinate with multiple stakeholders

WHAT WE OFFER YOU?

• Private medical and dental care, life insurance
• Subsidized meals in company canteens or Sodexo card
• Hybrid model of work opportunities (40% of working from the office and 60% of working from home/month) and flexible working arrangements
• Employee pension plan
• Multisport program
• Cafeteria program with various benefits
• Wide range of trainings, optional language classes, further education, and professional qualification support possibility
• Free bike and car parking for all employee

HOW CAN YOU MAKE HISTORY WITH US

• Monitor and respond to messages on our social media platforms in a timely manner
• Maintain the voice and tone of PMI while adapting to the context
• Identify and escalate complex issues and potential risks to relevant internal teams
• Ensure all messages are tagged appropriately and follow the guidance provided
• Recommend updates to the response guide based on past interactions
• Assist in scheduling and posting content on social media platforms

Please note that only on-line applications will be taken into consideration.

Each person who sends the application will receive information about its status.

Key things to know before you apply:

If you have been in your current job for less than 12 months or if you are on a Performance Improvement Programme, you must get the approval of your current manager before applying for the job.

PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.

To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.