Services & Solutions Delivery Specialist with Italian

Job Title
Services & Solutions Delivery Specialist with Italian

Job Description

Minimum required Education:
High School Diploma, Vocational Education.

Minimum required Experience:
Minimum 2 years of experience in Service Parts Administration, Service Processes, Customer Service, Supply Chain or equivalent.

Job title:

As a Services & Solutions Delivery Specialist within the planning process you are responsible for creating plans for long-term maintenance (preventive)/ short term fixes for installed medical products for Italian market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer's needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Balancing conflicting demands in the area of business obligations
• Receiving, monitoring, developing and dispatching Service Work Orders including parts and assigning proper Field Service Engineers
• Communicating and confirming with the customer the maintenance plans based on contracts and maintenance requirements
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

As a Services & Solutions Delivery Specialist you are responsible for taking care of Service Work Orders on Italian market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer's needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Receiving, monitoring, developing and dispatching Service Work Orders and assigning proper Field Service Engineers
• Communicating and confirming with the customer the FCO visits for equipments listed in User Affected List
• ordering parts for FCO visits (fco kits)
• Balancing conflicting demands in the area of business obligations
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

You're the right fit if:

• Bachelor's degree
• Fluent Italian
• Fluent English
• Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
• Good organizational skills and aptitude for details

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips' products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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