Service Support Representative Italian & English

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding - both personally and professionally - because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

People - We win as a team.

Customer - We deliver customer-centric solutions.

Continuous Learning - We learn and always aim to be better.

Innovation - We innovate every day.

Results - Results matter for all of us.

Position Summary:
The Service Support Representative plays a key role in ensuring that both pre-sale and post-sale service activities consistently meet or exceed customer expectations. Acting as a central point of coordination between customers and internal stakeholders, this role supports daily operations, helps streamline processes, and ensures the efficient delivery of service support across multiple channels and teams.

What you will do:

• Build and maintain strong customer relationships, acting as a liaison between internal teams to ensure smooth, high-quality service.
• Collaborate with Service Market Development to monitor trends and competitor activity, contributing insights to support growth strategies.
• Assist in delivering and improving service offerings across established and emerging markets.
• Oversee contract-related billing for parts, labor, travel, and pricing in line with market conditions.
• Coordinate with Level 2 support to dispatch field service calls and provide administrative support to the technical team.
• Help maintain data integrity through system cleanups and updates aligned with global standards.
• Respond to service tenders and support the preparation of required documentation.
• Generate reports and performance metrics to guide business decisions and track service effectiveness.

Qualifications & Skills:

• Fluent Italian & English (Spoken & Written).
• Bachelor's degree in Business or a related field (preferred).
• Experience working with ERP systems such as SAP or ServiceMax (strongly preferred).
• Familiarity with CRM tools, particularly Salesforce.com.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities across cross-functional teams in a fast-paced environment.
• Strong attention to detail with a focus on delivering high-quality service to internal and external stakeholders.

TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.