Service Desk Representative Italian & Spanish

Store Support Employee Italian and Spanish

32-38 hours a week

As a Store Support Employee, you are the point of contact for your colleagues in our stores. You can help your colleagues quickly and efficiently when necessary. Are you ready to take action?

Your daily actions

The Service Desk is made up of a great team of various nationalities. Together with your colleagues, you will answer all of the questions from the stores in the different countries where we operate. The questions are very diverse and involve, for example, ICT, Human Resources, property or financial affairs. You will always find the right department to solve these problems quickly, efficiently and in a service-oriented manner. Helping others gives you energy and you will enjoy working with colleagues from different departments. In this position, you will communicate with the stores as well as departments at our international headquarters. If a problem cannot be solved immediately, you will look for a solution. You can answer questions by phone and via our ticket system. You then make sure that all questions are entered in our database.

As a Store Support Employee, you will be assigned to a team during opening hours. These are the working shifts we have:

• Morning shift: 07:30-15:30/16:00
• Middle shift: 09:00-17:00
• Afternoon shift: 10:00-18:00
• Future evening shift: 12:00-20:30

Meet your new team

The >3000 Action stores are located in 15 countries, all with the same good customer experience. This is only possible if the stores all work in the same way and can perform their daily work in the best possible conditions: making customers happy, caring for employees, but also working efficiently. Central Store Operations guarantees this standardization and is therefore an important driver for Action's rapid growth. We provide guidelines and monitor the progress of all stores in Europe. We are the point of contact for the stores in the event of problems related to the daily work. And we make sure that these are solved as soon as possible. You will work in a highly international environment at Action. The language of our department is English, but our store helpdesk also speaks French, German, Polish and many more. And it's interesting that many of your colleagues also started off in an Action store. Here, you will work at the very heart of store operations! And as Action continues to grow, we are constantly offering you new challenges to make the work of our colleagues in the stores a little better every day.

Your profile

You are naturally customer-focused and helpful. You are also very communicative and know how to convey your message clearly to customers (In this case our store- and regional managers). You also need to be able to work accurately and in a structured way. An empathetic and critical attitude with a high level of cost awareness is also important. You are used to computer work and master various software systems in no time.

What else?

• A minimum of basic practical and theoretical knowledge at MBO level
• Fluent or native Italian and Spanish
• Adequate communication skills in English

What we offer you

Quite a lot, actually! From our headquarters in the Netherlands, your work has an impact across Europe. We now have >3000 stores in 15 countries and millions of smiling customers. And we're not stopping there, because we have major growth ambitions, both for Action and for you. Our growth means that you can also develop continuously. A different position, an interesting innovation project, new skills: With us, you can benefit from unlimited development in your professional career. And all this in a culture where our shared values are put into practice: discipline, respect, teamwork, customer focus, cost-consciousness and simplicity.

You can also count on Action for the following:

• A competitive wage;
• 24 days' holiday and the option to purchase 5 additional days;
• A fixed-term contract, with the aim of offering you an open-ended contract;
• Flexible working hours and the possibility of working from home for 40%, naturally in consultation with your team and your manager;
• 15% employee discount on your purchases from Action.

A good pension scheme, health insurance and travel expenses allowance.

Our contribution to society

If you only know Action from the stores, a new world will open up for you when you join us. Behind the scenes, we work hard to make a positive contribution to society and the environment. Did you know, for example, that we sponsor more than 1737 children worldwide who are growing up in an SOS Children's Village? That our team (consisting of 124 nationalities) reflects the diversity of our customers? That 70% of our purchased wood products and 86% of the cotton is sustainably sourced? And that more than half of our stores only use energy-efficient LED lighting? Yes, that's Action, too. Curious about what other initiatives we support? Come and join our team and find out for yourself.

Sound interesting?

We're proud to be an inclusive employer, and we warmly invite anyone who sees themselves in the vacancy to apply. So, take action and submit an application now!

The next steps:

1. Reply to your application within 14 days (and usually less);
2. First interview with the Recruiter;
3. Final interview with a manager and a colleague;
4. Welcome to Action.

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.