Service Desk Agent with Italian

Job Description

Service Desk Agent with Italian

Why to #ShapeYourWorld with Fujitsu?

Want to work with teams who achieve together and with technology that is shaping the way the world learns and lives? Come and #ShapeYourWorld at Fujitsu! We are the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. We use our experience and the power of ICT to shape the future of the global society together with our customers. We're looking for a Service Desk Agent with Italian, an extra communicative person with a team-oriented attitude. Sounds like you? Read the offer, leave your CV and shape your career with Fujitsu!

Your responsibilities

• processing reports of technical problems as 1st Line Telephone Customer Service,
• diagnosing the problems and trying to solve them,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations.

Our requirements

• fluency in English & Italian (at least B2).
• high-level communication skills,
• familiarity with computer hardware construction,
• knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
• team-oriented attitude.

Nice to have

Educational background as an information technology technician.

We are offering :

• MyBenefit platform
• Private medical healthcare
• Sport cards
• Lunch benefits and discounts
• Group insurance
• Glasses refund
• Awards
• Holiday allowance "Wczasy pod gruszą"
• Virtual Trainers Team
• Free online trainings
• Introduce a friend
• 2 happy hours per month

We don't require experience in the IT industry or in a similar position - we will teach you everything!

#IT Help desk #ITHelpDesk