Service Desk Agent with Italian and English (m/f/d)

Recruiting contact
Contact us directly if you have any questions about this open job position
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Your skills

• Deep experience in technical support
• C1 in Italian & English
• Good knowledge of the ticketing tool
• Customer orientation
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław

Your tasks

• Remotely connect with end-users to provide L1 support via phone or email in a timely manner
• Analyze and troubleshoot basic technical problems and implement correct resolutions
• Review customer feedback related to customer entitlement and case management and analyze the relevant statistics

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Buddy program
• Company events
• Food Allowance --> Net Allowance
• Health/ Medical insurance
• Life insurance
• Onboarding program
• Shuttle Bus
• Sport allowances/ Compensation