Service Desk Agent with Italian and English

Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us

Your skills

• Fluent in Italian and English (written and spoken) - we like different cultures here!
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
• Problem-solving approach and a customer-first mindset - be a pro!
• Experience in IT support or a customer service environment is a plus!
• Familiarity with any ticketing tool would be gorgeous!

Your tasks

Ready to Kickstart Your IT Career? Join Our Multilingual Service Desk Team!

At Hemmersbach, we don't just solve tech problems-we create exceptional customer experiences. If you speak Italian and English, love helping people, and have a knack for troubleshooting, we want YOU to be part of our fast-paced, fun, and supportive team!

• Be the first point of contact for customers needing technical support - via phone, email, and chat
• Troubleshoot basicIT issues with confidence - be the hero!
• Manage and track service requests through our ticketing system - always on track!
• Collaborate with our expert tech teams to resolve complex problems - be their right hand!
• Keep customers informed and happy with timely updates and solutions - extremely rewarding!

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Company events
• Food Allowance --> Net Allowance
• Health/ Medical insurance
• Internal career development program
• Life insurance
• Onboarding program
• Shuttle Bus
• Sport allowances/ Compensation