Service Delivery Sr. Associate, GBS CS, Core HR Services, Italian speaker

Why Patients Need You

Our HR team is comprised of dedicated, solution oriented and agile colleagues who think big, challenge the status quo to create room for meaningful work. The position is a great opportunity for a career development or a zig zag movement providing great exposure to HR processes of the EMEA region.

Being part of the global Pfizer workforce provides access to HR knowledge, state-of-the-art HR systems and skills building while working in an amazing workplace. Whether you have experience in HR, in a business center or in an operations environment, your diverse perspectives and knowledge will contribute to shape our workforce and help patients across the globe.

Join a multinational, high qualified, inclusive, and amazing team.

What You Will Achieve

You'll have a key role to play in an organization that has people at its heart.

As part of the EMEA Colleague Services Delivery team, you will support HR operational tasks for the markets of responsibility. As a Senior Associate, ensuring compliance, supporting colleagues' requests via a ticketing system, and handling stakeholders' needs to ensure business continuity are part of your daily activities. You are expected to prioritize tasks effectively and collaborate to achieve results. Demonstrating excellence in your work, with accountability for following through on commitments, is crucial. Working autonomously with a continuous improvement mindset and implementing change are key aspects of the role, ensuring that you can effectively contribute to the team's success and deliver high-quality results. Your knowledge and skills will contribute towards the goals and objectives of the team. Your focus and ability to meet team targets will help in completing important deliverables on time. Your innovative use of communication tools and techniques will make it easy to manage difficult issues and help in establishing consensus between teams.

It is your dedication that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

• Support HR operational tasks for the markets of responsibility as part of the EMEA Colleague Services Delivery team.
• Contribute to the completion of projects and manage your own time to meet agreed targets.
• Ensure compliance, support colleagues' requests via a ticketing system, and handle stakeholders' needs to ensure business continuity.
• Prioritize tasks effectively and collaborate to achieve results.
• Demonstrate excellence in your work, with accountability for following through on commitments.
• Work autonomously with a continuous improvement mindset.
• Contribute to the completion of projects and manage your time to meet agreed targets.
• Execute HR pay-impacting tasks that support the entire employee lifecycle.
• Understand the fundamental business drivers for Pfizer.
• Coach and support managers and colleagues on a range of HR policies and practices.
• Manage well-documented processes and procedures for the HR system.
• Support and deliver continuous improvement initiatives.
• Support the Employee Relations function, including data analytics.
• Handle internal audits and close audit observations as per deadlines.
• Act as a single point of contact for vendor management.
• Streamline and automate HR processes.
• Prepare key HR metrics, HR dashboards, and presentations using various analytical tools.
• Identify and introduce new methodologies, participate in the ongoing continuous improvement of processes and practices.
• Support the annual year-end cycle, including report generation, data migration/verification, staff communication, and employer tax returns filing.

Qualifications

Must-Have

• Minimum of a bachelor's degree, Human Resources or related field preferred
• At least 3 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment
• Excellent knowledge of Italian (verbal and oral)
• Proficient level in English language (written and verbal)
• Good interpersonal and communication skills and result oriented.
• Experience with Microsoft Office - proficient Excel, Power Point, Word and Outlook.

Nice-to-Have

• Master's degree and relevant pharmaceutical experience.
• Experience of working on ERP HR module (SNOW -ticketing systems).
• Experience of working in a Service Center
• Experience in operations
• Positive, self-motivated with strong sense of responsibility.
• Knowledge of various analytical tools.
• Knowledge of HR Ordinance and Provident Fund.
• Possess analytical and creative skills.

Please apply by sending your CV and a motivational letter in English

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

People Experience

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