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Senior OTC Service Representative - Italian Speaker
Data di pubblicazione 08.10.2026
Senior OTC Service Representative - Italian Speaker
The primary responsibility of this position is to manage day-to-day activities related to the Order-to-Serve lifecycle, ensuring accurate, timely, and efficient execution of customer orders. The Order-to-Serve Representative acts as a key link between customers and internal teams, supporting a seamless order and delivery process while ensuring a high level of customer satisfaction.
What we ask:
What we offer:
Vacancy description:
The primary responsibility of this position is to manage day-to-day activities related to the Order-to-Serve lifecycle, ensuring accurate, timely, and efficient execution of customer orders. The Order-to-Serve Representative acts as a key link between customers and internal teams, supporting a seamless order and delivery process while ensuring a high level of customer satisfaction.
What we ask:
- Bachelor's or Master's degree
- 3+ years of experience in Customer Service, Order Management, Order-to-Cash (OTC), Supply Chain, Logistics, or another customer operations role
- Fluent English and Italian, both written and spoken
- Experience with SAP and/or Salesforce
- Transition experience is a plus
- FMCG or supply chain experience is preferred but not required
- Strong communication and problem-solving skills with a customer-focused mindset
- Comfortable working in a fast-paced, international environment
- Eager to learn, improve processes, and collaborate across different teams
What we offer:
- Cafeteria package
- Home office and sustainable travel allowance
- MetLife life- and accident insurance
- Medicover package (Spring White & Hospital+)
- Annual bonus
- Home office opportunity (3 days/week)
- Opportunity to bring in your ideas and to develop further
- Challenging tasks with real added value
Vacancy description:
- Process and manage customer orders from order entry through shipment and delivery
- Review orders, pricing, delivery requirements, and relevant commercial conditions according to company guidelines
- Coordinate with internal stakeholders to resolve order, delivery, stock, and service-related issues
- Communicate with customers regarding their orders and provide timely updates throughout the order lifecycle
- Process order changes, cancellations, and other customer requests following established procedures
- Monitor order status and service levels, identify potential issues, and escalate when necessary
- Work closely with Supply Chain, Logistics, Sales, and other internal teams to ensure smooth order fulfillment
- Handle customer inquiries and complaints related to orders, deliveries, and product availability
- Support continuous improvement initiatives to optimize processes and enhance the customer experience
- Contribute to a collaborative team environment through knowledge sharing, training, and team initiatives
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