Senior OTC Collections Analyst with Italian

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Senior Collections Portfolio Analyst will focus on cash collections in a high transactional volume, positive team oriented environment, with multiple revenue streams all while ensuring compliance with corporate collection and credit policies.

This position is responsible for initiating contact to customers with delinquent balances, in an attempt to secure payment and maintain customer goodwill. Incumbents confer with customers by telephone and e-mail to determine reason(s) for overdue payment, reviewing terms of the sale, service and/or contract with customer. The position is also charged with recording and maintaining information about the financial status and collection efforts into the ERP system in a timely basis.

The candidate will provide meaningful insights and resolutions relative to receivable issues. Additionally, the candidate should understand the financial systems that support collections and contribute to the design and testing of systems and processes enhancements and performance. The Senior Collections Portfolio Specialist will be critical in cultivating an environment that supports and reflects the Discovery Communication brand.

Your Role Accountabilities...

• Review customer status and initiate make collection activities based upon corporate policies and procedures
• Respond to inquiries from internal and external customers in accordance with specified service level agreement
• Identify and resolve disputes according to company standards.
• Negotiate payment schedules with management approval
• Enter and maintain detailed conversation notes for all customer accounts
• Perform account maintenance when necessary or instructed (refunds, credits, write offs etc.)
• Maintain data integrity at all times
• Provide weekly, monthly reports and analysis of portfolio for management
• Generate reports for month-end close activates
• Partner closely with Collections Supervisor to
• Identify and escalate delinquent accounts that pose a revenue risk
• Ensure SOX controls are operating effectively and evidenced timely, and provide support for all audit and SOX related requests from internal and external auditor
• Support the Collections Supervisor with the cash forecast targets for region and ad hoc projects
• All other functions as assigned

Qualifications & Experience...

• A completion of an undergraduate's degree program in a recognized business discipline with at least 2-3 years of business to business collection experience
• Fluent English and Italian
• Strong verbal and written communication skills with the ability to articulate findings and present and implement optimal solutions to collection issues.
• Critical thinker and ability to recommend and execute solutions to complex issues.
• Prioritization, organization and attention to detail are a must.
• Foreign language skills highly sought.
• Strong analytical capability with a focus on resolving complex customer account reconciliations.
• Ability to prioritize and effectively manage a heavy workload to meet strict deadlines.
• Recent experience with common ERP systems. SAP experience is a plus.
• Ability to deliver ad hoc reporting as needed / requested.
• Seasoned ability to work with large sets of data through the proficient use of MS Excel. Must have a demonstrated working knowledge of: Pivot Tables, intermediate to complex formula creation, and VLook-Up functions.
• Proficient use of MS PowerPoint.
• Team player with the ability to develop and foster positive relationships.
• Strong business acumen
• A positive, customer experience driven mindset

What's in it for you...

• Contract of employment
• Hybrid work model, flexible working hours
• Free access to Max
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives
• training & development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts, periodic movie shows in the office cinema room
• CSR activities: volunteering, eco & social initiatives
• Casual dress code
• Parking space available for booking

#LI-Hybrid
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.