Senior Customer Service Specialist with Italian - Back Office (m/f/d)

Join PPG Global Business Services as a Senior Customer Service Specialist with Italian and support our European operations in financial data processing, billing, and back-office administration. If you are detail-oriented, comfortable working with numbers, and enjoy structured, process-driven work in an international environment - this role is a great match for you!
Location: Wrocław (Curie-Skłodowskiej 12)

Key Responsibilities:

• Calculate and process discounts, rebates, and commissions for external partners and agents working for PPG
• Prepare and manage invoices and billing documents with high accuracy
• Manage customer master data and transactions in the system
• Ensure data integrity and confidentiality across all financial records
• Analyze discrepancies and resolve issues related to financial calculations
• Liaise with external partners, agents, and representatives working for PPG (e.g., to verify and process their commissions)
• Maintain documentation and keep procedures (e.g., SOPs) up to date
• Support onboarding and training of Junior Specialists
• Identify process improvement opportunities and propose solutions
• Perform other duties as assigned

Requirements:

• Secondary or higher education, or min. 3 years of experience in back-office / finance / accounting administration
• Fluent in English and Italian
• Advanced MS Excel skills (financial/accounting functions)
• Proficiency in MS Office
• Exceptional attention to detail and accuracy
• Ability to work independently with structured, repetitive processes
• Strong sense of responsibility and reliability

Nice to have:

• Experience in SAP
• Background in finance or accounting

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.