Senior Analyst/Manager - O2C AR with Italian/Spanish (desirable)

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

About us

Eli Lilly Cork is made up of a talented diverse team of over 1,800 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.

Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly

At Eli Lilly Cork, it's not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you.

Key responsibilities for O2C AR Senior Analyst/Manager

The primary role of the O2C AR Senior Analyst/ Manager is to proactively provide excellent, in-depth, risk savvy oversight & coordination of all aspects of the O2C AR Process. This involves comprehensive analysis of and influence over the O2C processes and related decision making.

• Be seen as a "go-to" information & guidance resource for O2C AR credit management, collections, disputes, reimbursement, cash application and CMD queries
• Be a natural "go-to" person for the AR team to learn from & accordingly provide support to the AR Senior Manager by assuming front line technical AR queries from the team & Affiliates
• Support global/regional O2C projects with influence on enhanced credit management
• Lead AR team members on processes enhancements implementation with a focus on Transformation to integrate agility ways of thinking, doing and being throughout the organization to improve its adaptability, efficiency and responsiveness to customer needs.
• Ensure excellence across the key deliverables from the AR team - Monthly TB calls and Aged Debt reviews & Quarterly Credit Committee data.
• Review key metrics & communicate to stakeholders to ensure KPIs are being met whilst identifying and implementing initiatives to improve
• Support the overall O2C AR team by demonstrating leadership adaptability and flexibility in providing cover for team members and training of new team members

Personal Attributes

• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems with good time management.
• Ability to communicate effectively and timely with all stakeholders.
• Ability to effectively prioritize and complete key tasks and deliverables
• Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Process Outsource org team members

Systems

• Experience with SAP O2C Module
• Experience in Business Warehouse or Business Objects, Macros, Power BI.
• MS Excel, Word and PowerPoint

Qualifications

• 3 to 5 years' experience in O2C or Finance function with in-depth knowledge of credit management & customer service as well as process enhancement in a multinational environment
• Degree in Business and/or Accounting (or equivalent work experience)
• Fluency in English. Italian and Spanish are desirable or any additional European language preferable

The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business

Compliance

• Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture.
• Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner & mentor the AR Analysts and Expert Specialists to maximise compliance.
• Ensure ownership for all applicable Sox & Operational controls for your area.

People

• Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
• Coaching and mentoring the O2C AR Analysts and Expert Specialists

Customer

• Demonstrate excellence in all interactions with our GBS internal customers & business partners
• Focus on measuring & improving our internal customer's experience with the GBS
• Build and maintain a strong knowledge of Lilly's product lines within the market

Continuous Improvement

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
• Actively work with the core team members & Global O2C team to drive improvements for processes

Additional Information

*Travel Percentage - Up to 10% international travel may be required

Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly