Senior Agent Fleet Front Office Italian Speaker

About Goodyear

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a Senior Agent Fleet Front Office, you will play a key role in ensuring the smooth operation of Goodyear Fleet Services by providing exceptional support to fleet customers, service partners, and internal stakeholders. You will be responsible for the administration and continuous improvement of FleetOnlineSolutions (FOS), supporting digital tools and processes, and ensuring compliance with internal controls and business requirements.

Through your expertise and customer-focused approach, you will contribute to operational excellence, user satisfaction, and the ongoing development of Goodyear's fleet service solutions.

What You'll Do

• Serve as the primary Help Desk contact for Fleet customers and Service Providers, delivering first-level support and user administration for FleetOnlineSolutions (FOS).
• Ensure smooth operation of FOS processes by providing timely support to customers and vendors while maintaining high levels of partner satisfaction.
• Administer and maintain FOS frontend and backend settings, ensuring data accuracy, system efficiency, and process integrity.
• Train and support users on FOS and related digital tools, including eJob and FOS Mobile applications, driving user adoption and engagement.
• Coordinate back-office activities with the Romania Back Office team and support Accounts Receivable processes, including VIM invoice approvals.
• Support the implementation, testing, and continuous enhancement of system developments in collaboration with internal and external stakeholders.
• Manage end-to-end eCasing and eClaims processes while ensuring compliance with internal controls, SOX requirements, and local regulations.

What We're Looking For

• Bachelor's Degree in Business Administration, Information Systems, Economics, or a related field.
• Minimum 2-3 years of experience in Help Desk, Customer Service, Operations Support, or a similar support function.
• Experience with SAP, particularly SD and MM modules, combined with strong computer literacy and proficiency in Microsoft Office applications.
• Fluent English and Italian language skills, with the ability to communicate effectively with customers and business partners.
• Strong analytical and problem-solving skills, with excellent attention to detail and a high degree of accuracy.
• Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced, dynamic environment.
• Customer-focused, collaborative, and adaptable mindset, with strong relationship-building skills and a passion for continuous improvement and digital solutions.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.