Sales & Service - Specialist (Italian)

Are you ready for new opportunities? New challenges and fair work conditions? Consider Us!

We are looking for dynamic and passionate individuals, fluent in Italian Language, to join our team, provide an amazing experience for all our clients and ensure a positive workplace environment. Do you feel ambitious and capable of growing with Cluster? We would be happy to hear from you!

ABOUT YOUR ROLE:

As a Sales & Service Specialist at Cluster you will:

Provide exceptional customer service by handling queries, advising customers on their needs, and identifying opportunities for purchases or upgrades

Serve as a brand ambassador for the employer's entities, maintaining a professional, proactive, and empathetic attitude at all times.

Communicate promptly and professionally with customers via email, phone, chat, and other lines of business (LOBs).

Acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction.

Process and record customer and internal requests, orders, tickets, etc., adhering to time limits for contact, response, and follow-up.

Maintain a respectful tone in all communications, both internal and external, and ensure all communications follow procedures, guidelines, and policies defined by Cluster

Continually gain knowledge to provide accurate answers and solutions to customer inquiries

Provide feedback on processes to help improve efficiency and accuracy, and actively engage in finding appropriate solutions.

Always go the extra mile to ensure customer satisfaction.

Adhere to CLUSTER's guidelines and policies

WHAT WE EXPECT FROM YOU

Fluent in Italian.

Knowledge of English level C1 (to ensure you are up to date with training and communication between departments and employees).

Excellent communication skills and ability to work well in a team.

Positive attitude and willingness to perform additional tasks.

Customer satisfaction orientation and proactivity.

Ability to deliver results independently and in often ad hoc situations.

Ambitious to engage with other team members and share experiences.

Well organized, valuing good work ethic and acting with integrity in every situation.

Demonstrate reliability and trustworthiness.

WHAT YOU CAN EXPECT FROM US

Fully paid onboarding period (one month).

Professional career progression and support throughout your career development.

A multicultural and diverse environment with an excellent working environment.

Team building activities organized by Cluster and/or its team members.

Competitive salary package for entry level (includes transportation allowance and work from home allowance, if applicable).

Salary paid in twelve months.

All necessary equipment will be provided by the company.

Private medical insurance will be provided (after completion of probationary period).

Location: Lisbon

Job Types: Full Time, Permanent, Non-Fixed Term Employment Contract.

Start date: Frequently hiring

ABOUT US:

Cluster is a young and dynamic company that is driven by a bold ambition. Our journey began in 2020 with just two employees, but today, we are proud to have a team of over 400 professionals and to operate in Lisbon and in Barcelona and have built a team to support European markets in various countries such as Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and our home base, Portugal.

Our focus is not only on growth, but also on creating opportunities for our team members to grow and succeed. We firmly believe that our team is the backbone of our success, and without them, we would not be where we are today. Our close-knit team has always been an integral part of our company's DNA, and we aim to maintain this spirit even as we continue to grow and welcome new members to our team.

At Cluster, you are not just another employee - you are a valuable team member who plays a vital role in our collective success. We are committed to supporting and empowering our team members to achieve their full potential and contribute to our company's growth, as well as their own personal and professional development.