Sales Operations Executive (Italian market) - Permanent - Barcelona

Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees, we are strengthening our position as a European market leader.

As a Sales Ops Executive, you make papernest grow using both simple and effective tools and processes. The Sales Ops position is highly cross-functional, at the intersection of the needs of multiple teams and countries (France, Spain, Italy...).

It will not only allow you to enrich and greatly develop your technical skills (CRM, data, code and no-code), but also to leverage your leadership and project management qualities. You will join a Sales Ops team of 10 people, at the heart of the company and papernest's strategic challenges.

Responsibilities:

• Simplify and automate sales processes #growthhacking
  
  • Utilize Lean methodologies (Kanban, VSM, etc.)
  • Leverage partner integrations (APIs)
  • Utilize no-code workflows (SalesForce Flow, MAKE, Zapier...)

• Manage all stages of deploying new tools or processes #changemanagement
  
  • Document new functionalities
  • Test and track developments with technical team
  • Train and support teams in the field during implementation

• Resolve operational and technical incidents of sales team on a daily basis #support #tool #troubleshooting

• Improve performance #KPIs:
  
  • Analyze sales data daily using different dashboards and ad hoc analyses
  • Take actions to correct discrepancies and achieve objectives
  • Communicate results to key stakeholders

• Collaborate with internal teams (product, tech, training, quality, sales...) and external partners to improve processes in an agile manner #teamwork #partnerships

Your profile :

• Curiosity and a strong desire to learn, especially in the areas of data and technology. The Sales Operations position will quickly lead you to master all our technical tools (Salesforce, BigQuery, Looker Studio, Jira, Github...)
• Knowledge of at least one programming language (SQL, R, Python, Java, JSON...) and a CRM system (SalesForce, Hubspot) is a real plus.

• Strong analytical mindset. Listen to and rationalize issues, find pragmatic solutions, and draft action plans.

• "Hands-on": Ability to be on the field and perform daily tasks
• Ownership: Autonomy, ability to manage and deliver multiple projects simultaneously
• Enthusiastic: Positive attitude and communication, creative problem-solving approach
• Coordinator and team player
• Fluent in Italian and English. French or Spanish is a plus.

What we offer :

Thrive in an international and inclusive environment: everyone has a place at papernest. With over 46 different nationalities, it's not uncommon here to start a sentence in English and finish it en français or en español ¡

Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations, as well as a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare).

Benefits: as a home insurance provider and a supplier of green electricity and gas, we offer attractive deals to our employees. After all, there's no reason why things should only be simpler for our customers!

Health: medical insurance through Alan or Sanitas to manage your healthcare expenses in an ultra-simple, paperless way, with up to 50% coverage by papernest ( after 6 months in the company ).

Meals & partnerships: a healthy breakfast offered every Friday, as well as partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers).

Training: the development of our employees is essential. You will have access to ongoing training tailored to your goals, whether it involves technical, language, or managerial skills.

Career Development: numerous opportunities are available for you to grow, whether by deepening your expertise or exploring new paths. We support you in your professional ambitions.

Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.

Hiring process:

• Interview with the HR team
• Business case
• Interview with Jean-Baptiste, Head of Sales Enablement
• Interview with Michele, Head of Operations Italy

Interested in this challenge?

Don't hesitate any longer-we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, there's a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone's needs.

We particularly encourage applications from women. Even if you feel that you don't meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.

Department Operations Role Sales Operations Locations Barcelona Remote status Hybrid