Sales Operations Assistant/Associate - Italian-speaking

Company Description

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

Job Description

We are seeking an enthusiastic and proactive Sales Operations Assistant/Associate to join our Sales Operations team at our Munich headquarters. In this position, you are a trusted facilitator of the full sales cycle, proactively streamlining front-loading processes to ensure the seamless transition from pre-sales to post-sales. You work in close collaboration with our global sales and support team, amongst other internal and external stakeholders. The ideal candidate will have a service-oriented mindset, demonstrated experience in sales support and the ability to work both independently and collaboratively in a dynamic, international environment.

In this role, you will have the following responsibilities:

Pre-sales Activities

• Serve as a key point of contact for customers and international colleagues, providing timely and accurate support in daily interactions.
• Co-ordinate and administrate tenders, assist in planning and coordination of product demonstrations and customer in-house visits and reference site visits.
• Assist with sales forecasting and planning, ensuring that sales targets and forecasts are accurately reflected and regularly updated.
• Customer Data Maintenance in ERP and CRM systems.

Order Processing

• Coordinate customer orders, assist with revenue planning and follow up to ensure accurate and timely shipments and payments.
• Manage the administration of regional sales activities, supporting our local sales representatives, support engineers, distributors, and other internal departments.
• Collaborate with cross-functional teams, including finance, analytics, and legal, to ensure compliance with contracts, accurate revenue tracking, and seamless data flow across integrated platforms.

Post-sales Activities

• Serve as a key point of contact for customer follow-up, ensuring satisfaction and handling inquiries regarding shipments, payments, or service.
• Review and follow up on installation documentation, revenue processing, account receivable and invoice correction.
• Coordinate documentation for Audits.

Qualifications

• Education & Experience: A commercial education with experience in sales support or customer service within an international environment, with an experience in (public) tenders as a plus.
• Technical Skills: Strong computer skills with proficiency in integrated IT solutions, such as SAP and Salesforce.com.
• Communication Skills: Excellent verbal and written communication skills. Fluency in English and Italian (full professional proficiency) is required; additional language skills are a plus.
• Personal Attributes: A proactive mindset with strong problem-solving skills and keen attention to detail. Demonstrates a high degree of ownership over responsibilities, taking initiative to drive tasks forward and continuously improve processes. Capable of working both independently and collaboratively, showing accountability for results and a commitment to supporting team success.
• Organizational Skills: Capable of thriving in a fast-paced environment, managing multiple tasks effectively and meeting tight deadlines.

Additional Information

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• 30 vacation days, plus December 24th and December 31st
• Flexible working hours as well as hybrid work model within Germany
• Bike leasing via cooperation partner "BikeLeasing"
• Parking garage and safe underground bike storage
• Award-winning subsidized company restaurant and in-house cafes
• Variety-rich fitness program in our ultra-modern 360m2 company gym
• Regular after work, team, and company events
• Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Leonie von Leoprechting