Sales Administration Associate (Italian Bilingual)

About us:

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.

Join us, and feel a sense of purpose in your work everyday!

Job description:

Do you excel in teamwork, communication, and analytical problem-solving? Join our team as a Sales Administration Associate or Specialist, and play a pivotal role in connecting our clients with our innovative language training solutions.
You will work across the Italian market as part of a dynamic international team.

Key Responsibilities:

• Oversee the registration and implementation of our language training solutions for our clients' learners, working closely with the Customer Success, Registration, and Group Lessons Teams to ensure client needs are met.
• Manage changes during the training period, such as credit transfers and deadline extensions, and serve as the primary point of contact for requests from clients or other internal teams.
• Alert the Customer Success/Account Executive about any significant issues or client needs that arise.
• Generate and share administrative reports for internal teams, and provide insights to the Learning Consultant team to boost learner engagement.
• Validate pre-invoices bi-weekly, send them via email or other requested channels, and follow up on unpaid invoices through email and phone.

Why You'll Love This Job:

• Detail-Oriented Work: If you have a keen eye for detail and thoroughness, this role is perfect for you.
• Team Collaboration: Be part of a dedicated team that values collaboration and support.
• Tech-Savvy Work: Use your proficiency with Office (especially Excel) and/or GSuite (particularly Google Sheets) to streamline processes and improve efficiency.
• Analytical Problem-Solving: Apply your strong analytical and problem-solving skills to anticipate potential issues and find effective solutions.

What We're Looking For:

• Proven experience in administrative services.
• Excellent Italien proficiency is required, both written and spoken.
  Fluency in English is also needed.
  Additional languages (German, French, Spanish..) are a strong plus.
• Strong team collaboration and communication skills.
• Exceptional problem-solving skills and the ability to anticipate potential issues.

What We Offer:

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidates to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting team-building events.

Working conditions:

• Monday to Friday, 9 a.m. to 6 p.m.
• One remote working day per week is granted after 3 months.
• This position follows the italian public holidays.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

Department Business Support Services Role Sales Administration Associate Locations Mauritius Remote status Hybrid